ITIL: Understanding and Utilizing IT Service Management

Izvor: KiWi

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Trenutačna izmjena od 00:24, 5. lipnja 2013.

ITIL is really a period that is rapidly gaining currency around the IT world. IT governance in fact, alone It is often incorrectly described,  it certainly isnt this acxiom fastcheck . ITIL is just a collection of guidelines that helps businesses implement an IT Service Management culture.  However, its increasing popularity shows the significant  influence it will make on a IT and business performance and the fact, in combination with other frameworks, it's a vital element in creating true IT governance. 

 What's IT Service Management? 

Todays companies are increasingly provided or enabled using information  technology. Business and IT management need guidance and support on the  best way to control the IT infrastructure so that you can cost-effectively enhance  quality and efficiency. IT Service Management is just a strategy that handles just how to determine and provide that  support and advice. In keeping with other modern management  training, things are viewed by it from the customers perspective, i.e. IT is something that the  customer or consumer receives. It could be composed of communications, computer software and equipment services, but as a self-contained, coherent entity it is perceived by  the customer. 

So what is ITIL? 

Standing for IT Infrastructure Library, ITIL is just a  group of best practices that are at the heart of the IT Service  Management strategy. It provides advice on how to manage IT  infrastructure in order to improve IT companies consistent with company  expectations. ITIL is a best practice framework, delivering the experience of organizations global on what best to handle business expectations to be met by IT services. 

ITIL  was originally developed throughout the 1980s by the UKs Central Computer and Technology Agency (CCTA), a government human body, which created ITIL type 1 being an way of  adding numerous merchant technologies and helping companies with differing technical and business requirements <a  href="http://members.tripod.com/c_yadav/mediawiki/index.php?title=Is_Your_Information_Encryption_Truly_Secure">Is Your Information Encryption Truly Secure - Test  Wiki</a> . CCTA has now become part of the Office of Government Commerce (OGC), which, as official writer of the ITIL library, printed version 2, updated it and continues to produce and support it. 

ITIL has since become  widely adopted around the world in both public and private sectors and is identified as best practice, being stationed in organisations of shapes and sizes. 

What makes up the ITIL Library? 

ITIL  documentation contains seven models or volumes: Support Service, Support Distribution, ICT Infrastructure Management, Security Management, About to Apply  Service Management, The Company Perspective and Applications Management. 

Of those, Service Delivery,  Service Support and Security Management are considered the central components of the ITIL  framework, addressing crucial issues such as  Incident Management, Configuration Management, Change Management, IT Service Continuity Management, Availability  Management and IT Security Management. 

Researching ITIL 

The eight ITIL volumes are published by The Stationery  Office, the official founder of the UK government, and are available from  www.itgovernance.co.uk/catalog/23.. Furthermore, to gain an overview and an  expression of just how to navigate these, it is beneficial to consult one of several recommended introductory texts. Foundations of IT Service Management Centered on ITIL An Introduction is  commonly accepted whilst the best starting point and self-study guide. Implementing Service and Support Management Processes A Practical Guide is a  thorough and comprehensive guide on the subject, while the itSMF Pocket Guides  give a good overview of each of the ITIL parts. These supporting texts  could be obtained at www.itgovernance.co.uk/catalog/7. 

Getting certified 

Area of the reason behind  the new development in awareness could be the book in December 2005 of a new world wide  standard to which firms can become certified. ISO 20000 (or ISO/IEC 20000:2005, to provide its right name) to it is closely in relation to the pre-existing  British standard BS15000 actually, it is almost indistinguishable. The standard  consists two parts: ISO/IEC 20000-1 is the specification for THIS Service Management against which an organisations practices can be certified; ISO/IEC 20000-2 is the 'code of practice that describes best  practices and certain requirements of Part 1. 

BS15000 is becoming widely used around the  world because it was published in 2003 and was used almost unchanged because the national standard in Australia and South Africa. Numerous organizations over  the USA, Europe and Asia have become certified as BS 15000  agreeable. We also recommend a few exemplary books that provide help with  achieving BS15000/ISO 20000 compliance. 

Upon the publication of ISO 20000, BS15000 was removed and accreditation bodies and specific standards are  drawing up their own official change  workshops for conversion to the new standard. Companies already holding BS15000 should encounter number difficulty in transforming their  certification to the new standard, as this should be certainly one of the factors addressed by the  personal certifying bodies. 

Providers also can pursue a structured programme of ITIL examination and certification, containing the ITIL Foundation  Certificate, ITIL Practitioners Certificate and ITIL Managers Certificate. Assessments and certification in Europe are managed through two independent bodies: EXIN,  the European Examination Institute for Information Science; and ISEB, the Information Systems Examination Board. Between them, both of these  firms control the complete certification plan. In the Usa, HDI is just a principal organiser of certification and assessment, and it and  similar organizations provide insurance elsewhere around the world <a  href="http://www.stanford.edu/group/replusaction/cgi-bin/wordpress/activity/p/119067/">open site in new window</a> . These organisations ensure that  individual certification is honest, honest and independent of the training that is provided by the organisations, and accredit training manufacturers to result in  a consistent quality of course delivery. 

ITIL and IT Governance 

When along with  certain other frameworks, ITIL makes a significant contribution to the creation of effective IT governance. ITIL processes may be mapped to CobiT (Control Objectives for Information and Related Technology)  processes, and the two frameworks complement each other nicely: if the CobiT control construction  tells the organisation what to do in the delivery and service areas, ITIL recommendations help the  organisation determine how exactly to provide these requirements. Similarly,  ITIL works very effortlessly with ISO 17799, the international code of most useful practice for data  security, offering advice on how to manage the many techniques that ISO 17799 prescribes. 

By drawing upon these three secondary frameworks as appropriate to its  needs, a business can identify an IT governance regimen that  generates real and lasting competitive advantage to its business.