The Dell Corporation - A Technician's Review

Izvor: KiWi

The Dell computer has become a fixture in companies all around the world. From the times when they were assembled in a college dorm space, to the mass production of today, Dell has been one of the most successful computer manufacturers.

I are a computer technician in a large organization that supports nearly 5000 end-users. Our daily tasks can be overwhelming at times. Specially when our network falls o-r one of our servers dies.

One thing we don't need to be worried about is hardware problems. Most of our PCs are from Dell, the newer ones being the Optiplex GX620. Whenever we have a hardware failure in a Dell device, we only login to their internet site, send a questionnaire, and the next day our part occurs. We are able to do our warranty substitutes without even having to talk with a customer service representative on the device.

Working in a corporate environment that requires near 100% uptime, produces the need for support like that of Dell. The less time we (specialists) can spend worrying about following a piece of hardware, in transportation, the more we can concentrate on our work accessible. I suppose I am biased, a bit, because of the service that people do get from Dell. But there's nothing easier to a technician than easily obtainable equipment substitutes.

We also deal once and a little while with IBM (Lenovo). Sponsor is a elegant database for more concerning the meaning behind this viewpoint. I cant say that I am as thinking about their support. Every time we have to displace a part within an IBM machine, they want to dispatch a technician. This can be annoying, in the end, most of us are only as qualified (and maybe even more so) than these experts.

Irrespective of who you and your business handle, ensure that you when you bring a fresh merchant on-board, you have a good look at their support ser-vices. The better support you have the softer the professionals job will be.